The decision to move to a cloud-based VoIP switch is going to have a positive impact on your business in numerous ways, not least in critical areas such as flexibility, productivity and cost effectiveness. But having made the decision to switch and use a partner to deliver the solution, you are still left with the challenge of determining which Softswitch service provider is going to be the best fit for your company and its needs. In this article, I’m going to outline the factors you should take into consideration when choosing your next VoIP switch.
With a hosted switch you are required to handle the configuration, deployment and maintenance of the server. What’s more, hosted solutions work well as individual appliances, though if you need to scale, the cost, configuration and database synchronisation become critical issues. Alternatively, a managed cloud-based solution allows you to be completely hands-off, as everything is handled for you with the added benefits of full 2n redundancy (for multi-zone deployments), enhanced stability and no configuration. Leaving you free to focus on other business tasks, with complete peace of mind that everything is taken care of.
There have always been sync issues and potential frustrations from both the service provider and the end client when billing is a separate module from the VoIP software. It’s an easy pitfall to avoid, ensure you are using a Softswitch provider who has the billing module built into the VoIP switch software.
If you’ve already researched the comparative strengths between a cloud-based switch and a more traditional switch, you’ll be aware that one of the most significant advantages a cloudswitch has is the scalability. However, different switch providers have variations in ease of deployment and flexibility when scaling. It’s important to choose a vendor that can deliver a genuinely global infrastructure in just a matter of minutes. This allows you to offer an international footprint, giving your business a significant competitive advantage over other carriers.
On occasions, there will be technical issues – it’s almost unavoidable. However, the switch that can deal more efficiently with the downtime will provide the best service for you and your clients. It’s essential to select a switch that has systems in place offering instant redundancy, guaranteeing almost no downtime. Cloud-based switch platforms, like Connex CS, have immediate 2n redundancies, meaning if your switch goes down, there’s a mirrored server ready to take over, without the need to deploy and configure a backup.
Getting this right is important. It allows you peace of mind for the future and gives you confidence that your infrastructure is safe.
You should be deciding to partner with a switch platform that takes security seriously. Using security measures such as elliptic curve cryptography and encrypting both administrator and customer control panels with TLS standards are important. Equally, ensuring that your switch operates a dual-layer firewall should also be a consideration.
This article outlines what I consider to be some of the most important factors to consider when choosing a solution provider. It goes without saying that you should also ensure your partner delivers extensive technical support, as standard, regular updates, upgrades and additional modules such as LRN or custom scripts.
I hope this article has helped you understand the factors you need to take into consideration when choosing a VoIP switch vendor. If you have any questions, please don’t hesitate to ask in the comment section below.